Product Support Policy



          At Vector Numerics, Inc., customer satisfaction is a top
          priority. We appreciate your registration dollars, and strive to
          be sure you receive a good value for your money. VectorPro has
          been extensively tested and every effort made to make the
          documentation understandable and usable.



          Vector Numerics is, however, a new, part time business, and
          therefore our ability to give the user immediate attention is
          limited. At this time, we ask that all support be done via the
          mail. At some future time, a Voice Mail / Fax / BBS system is
          planned, and will be announced via newsletter when it becomes
          available.





          Return Policy:



          If you are not satisfied with VectorPro for any reason, you may
          return it for a full refund within 30 days. Just return the
          manual and all diskettes, and certify that you have erased it
          from your hard disk, tapes, and diskettes, and your purchase
          price will be refunded. Shipping and Handling charges are not
          refundable. Please also indicate the source of your displeasure,
          to help us improve future versions of VectorPro.





          Support Policy:



          Free support is provided to all users of VectorPro as long as
          Vector Numerics Inc. remains in business. However, such support
          must be limited to patching bugs and to questions that would
          normally arise out of the use of VectorPro by persons
          knowledgeable in scientific programming. If you really want us
          to write your program for you, or conduct a correspondence
          course in Numerical Analysis, Vector Numeric's then current
          consulting rate will apply, or we must decline to get involved.
          Support privileges may be withheld for users who attempt to
          abuse it.





          Upgrades:



          From time to time, new versions of VectorPro will be made
          available for a reasonable fee. These upgrades will incorporate
          any fixes and improvements made to old routines, and new
          routines as well.





          Source Code:



          The source code to VectorPro is a valuable trade secret, and
          therefore is not available. Every effort will be made to avoid
          sticking you with a dead-end product. In the event Vector
          Numerics Inc. goes under, its last dying gasp will be to offer
          registered users a chance to buy a copy of the source code for
          some appropriate fee.





          Newsletter:



          At necessary intervals, a newsletter will be mailed containing
          announcements and articles that should be interesting.